FAQs

1. Where do your products ship from?

Most of our products are shipped directly from our trusted suppliers, primarily located in Asia. This allows us to offer affordable prices and access to a wide range of innovative items.

2. How long does delivery take?

Shipping usually takes between 7 to 20 business days, depending on your location and the specific product. Please allow a bit more time during peak seasons or holidays.

3. Do you provide tracking numbers?

Yes! Once your order is processed and shipped, you will receive a tracking number via email to monitor your package every step of the way.

4. Can I return my item?

We currently do not accept returns, but we do offer partial refunds in the following situations:

• The item never arrived (after 45 days)

• The item arrived damaged or defective

• The wrong item was sent

Please contact us with photo evidence if you experience any of the above.

5. How can I contact your support team?

You can reach us through our Contact Us page or email us directly at [your email here]. We aim to respond within 24–48 hours.

6. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options offered at checkout.

7. Are your products pet-safe?

Yes! All of our pet-related products are made with safe, non-toxic materials and are designed with comfort and safety in mind.

8. Can I cancel my order?

You can cancel your order within 12 hours of purchase. After that, the order may already be processed and shipped.

9. What if my package is delayed?

While most orders arrive on time, occasional delays may occur due to customs, weather, or postal service issues. If your order hasn't arrived within 45 days, please contact us — we’ll be happy to assist or offer a partial refund if eligible.

10. Do you offer discounts or promotions?

Yes! We regularly run seasonal sales, discount codes, and bundle offers. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest deals!